We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at geral@arjr.pt.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, you can always reach us at geral@arjr.pt.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can assess the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you can make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. As with our general return policy, items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging. Proof of purchase is also required.
Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at geral@arjr.pt.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at geral@arjr.pt.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, you can always reach us at geral@arjr.pt.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can assess the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you can make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. As with our general return policy, items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging. Proof of purchase is also required.
Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at geral@arjr.pt.